An upload that fails never reached SongPilot, so the problem is the file or the connection. Lyrics are a separate step: nothing is transcribed until you ask for it.
Read what the screen says
- Upload Failed means the file never landed. Nothing was processed.
- A song with audio but no words has not failed. Its lyrics simply have not been added yet.
Check the file against the stated limits
The uploader states what it takes, on screen: Supported formats: MP3, WAV, FLAC, AAC, OGG, M4A • Maximum file size: 200MB.
Most upload failures are one of those two. A WAV of a long track passes 200MB easily, so exporting an MP3 is usually the quickest fix. An unusual container or codec that happens to carry a .mp3 extension can also be refused.
When the upload succeeds but the words are missing
Open the song’s Lyrics page. Choose Paste lyrics to use your own words, or transcribe them from the recording at the price the page shows.
If you transcribe and the result is poor:
- An instrumental has nothing to transcribe. That is not a fault.
- Very quiet or heavily processed vocals are harder to hear. A rough mix with the vocal forward often transcribes better than the mastered version.
Before you ask for help
Have this ready, because it is what anyone helping will ask for:
- The file format and size.
- What the screen said, word for word.
- Whether other tracks upload successfully from the same machine.
Then open Help & Support from your account menu. Support can see your workspace, so it can tell whether the track arrived.
