Help Center
How can we help?
Short, step-by-step articles for getting set up and unstuck. Every article is checked against the live product, so the buttons it names are the buttons you will see.
Nothing matches that. Try a different word, or ask Support inside SongPilot.
Getting started
Get set up in your first hour
The order to do things in a new SongPilot workspace, and why each step makes the next one produce better work rather than just ticking a box.
Work with the AI agents
Meet the specialists on your Team, understand what the AI&R does with a request, and learn why setup quality decides output quality.
Talk to your agents
Tap the mic in the chat and speak instead of typing. Learn what is kept, how agents answer out loud, what it costs, and how to give a custom agent a voice.
What your agents know
Your agents see what happens in your workspace so they can help before you ask. Here is exactly what they see, what they never see, and how to quiet them.
Songs and lyrics
Add your first song
Upload audio to SongPilot so your song appears in your library, then paste its lyrics or transcribe them from the recording.
Edit lyrics for a song
Review the lyrics you pasted or transcribed from your audio, correct them by hand, and re-run detection when a transcription comes back wrong.
Members
Add a member to your workspace
Create a member for each person in your act, record their role and IPI number, and decide whether they also need a login to SongPilot.
Upload likeness photos for a member
Give SongPilot reference photos of each person so generated images and videos actually look like them, and learn what makes a good reference set.
Invite someone to your workspace
Understand the difference between a member and a team member, give someone a login, and know where access and roles are controlled.
Media
Generate artwork for a song
Use the Cover Art Designer to make release visuals, and understand why the artist profile and lyrics decide how good the result is.
Start a music video project and choose a format
Create a video project from a song, choose how it gets made, set the format and shape, and learn what each starting path spends before you commit.
Build and edit a video storyboard
Have the director write a storyboard from your song, or add scenes by hand, then set the look, split scenes, add a title card and restore earlier boards.
Generate video clips and what they cost
Generate an AI clip for one scene or many, see how the price is worked out before you agree, and understand what you are charged when a clip fails.
Use recorded takes and lip-sync
Film scenes against your song or upload footage, choose the take the render uses, enhance a take, and lip-sync clips to the vocal, with what each step costs.
Assemble and edit your video cut
Add titles and lyrics to scenes, have the Visual Director edit transitions, colour and shots, and see which changes cost a credit and which ones are free.
Render, export and post your finished video
Render your final cut, check what goes in, re-render when scenes change, export 9:16, 1:1 and 16:9 versions, then download it or post it to your accounts.
Start a video or campaign from a template
Use a saved storyboard for a new video, or a recipe or timeline for a new campaign. What each template brings over, what it costs and what to check.
Save and manage your templates
Save a storyboard as a template, build a campaign timeline, and edit, duplicate or delete templates, including why a delete can be refused.
Releases
Create your first release
Go through the release wizard step by step, from the title and date to tracks, mastering, stores and the final review before you submit.
Check release readiness and submit
See what a release still needs before it can be submitted, what each check means, how to fix it, and what each status means after you submit.
What locks after you submit a release
Once a release goes to our distribution partner, most of it is fixed. See what you can no longer change, what stays free, and what the refusal looks like.
Change, transfer or take down a release
How to fix a submitted release, move a release here from another distributor step by step, and what to do if you need one taken down from the stores.
Campaigns
Create a campaign
Start a campaign from a recipe or template, set its dates, songs and posting cadence, and decide whether Auto-create runs before you confirm.
The campaign timeline and slots
Read a campaign's timeline, understand what each slot status means, fill a post with Auto-create or a video you already made, and fix a failed slot.
Auto-create and credit limits
What Auto-create does, what it costs, how the credit limit works, what happens when it is reached, and how to turn it off or raise it.
Review, approve and post campaign content
Watch a finished campaign video, approve it or request changes from the timeline or Inbox, schedule the post, and check whether it actually went out.
Billing and credits
Troubleshooting
When a song will not upload
Work out why an upload failed, check your file against the limits SongPilot states, and know what to try before asking for help.
Why generated images look wrong
Generated pictures that miss the people in your act are nearly always a reference-photo problem, not a prompt problem. Here is how to tell and fix it.
Fix common music video problems
What to do when a storyboard, clip, lip-sync or render fails, when the Assemble button is missing, when parts of a video are black, or when credits run out.
Still need a hand?
Inside SongPilot, open Help & Support from your account menu to ask Support directly. It can see your workspace, so it can answer questions these articles cannot. Or email support@songpilot.ai.
Ready to be the star?
You now have a team that can take you farther than you ever imagined. Join the waitlist and reach your fans with more content than ever, in your likeness—for independents, managers, and labels. No spam.
No spam, ever. Unsubscribe anytime.
Social media
Plan social content for a release
Connect an account, pick a recipe, and run a campaign against your release, so posts go to the right place with your act's details on them.
Build your own social recipe
A recipe decides how every short in a campaign is built. What each field does, what it costs to run, and when to build one instead of copying a starter.